FREQUENTLY ASKED QUESTIONS
We service 24/7 for your peace of mind.
No. As a premium limousine service provider, we are at your disposal 7 days a week and 365 days a year.
Yes, our vehicles can be booked by the hour and the fee depends on the size and model of the vehicle. We require a minimum of three hours for the hourly service.
Meet-and-greet service is included at no extra cost from limoserviceinnyc as a premium limousine service provider.
Yes, the professional event team at limoserviceinnyc.com will organise and manage all ground transportation arrangements for your VIP services or events wherever in the USA. So that you can concentrate on enjoying your event, let us handle the planning, execution, and on-site coordination, contact our team by email at [email protected].
With a customised pickup name board, our drivers welcome customers inside the airport at the exit after baggage claim. The driver of the limo service in New York City will be waiting in the closest designated passenger pickup area at cruise ports, bus terminals, and other places where people use public transportation. The driver will wait for you outside the car with a pickup name board.
With the exception of Basel, Belgrade, Bern, Bonn, Dresden, Edinburgh, Gstaad, Hamburg, Ljubljana, Luxembourg, Marseille, Monaco, Nice, and Salzburg, where the first 30 minutes of waiting after flight arrival are free, the chauffeur at most airports will wait for the passengers 45 to 60 minutes after flight arrival. After that, any hour of waiting that is added will be billed at our hourly service cost for the designated car.
Your driver will be able to track your arrival time using the aircraft or train number you supplied at the time of booking and, if necessary, change the time of your pickup to account for delays and early arrivals. Our Customer Care Team will get in touch with you to arrange an alternate plan of action if there is a very significant delay and the chauffeur is unable to wait. Your chauffeur will wait for 15 minutes for a regular pickup (from a hotel or home address, for example). After that, any hour of waiting that is added will be billed at our hourly service cost for the designated car.
At least one day before the service, an email with the chauffeur’s name and mobile number is sent. However, you must contact the chauffeur directly or contact our Customer Care Team and give them your confirmation number if you prefer to be met somewhere else at the airport. Your driver will be immediately guided to the confirmed destination.
Our fleet consists of motor coaches, minibuses of all sizes, minivans, and automobiles. For further details, please visit our fleet website at www.limoserviceinnyc.com/fleets/. Since the specific car is dependent on availability, we cannot guarantee specific vehicle types or colours.
Yes, each car has a valid licence and insurance.
Wi-Fi is present in the majority of our vehicles, however it is not a fleet-wide function. Although internet connectivity cannot be assured, if Wi-Fi is required, kindly request it in the “Special requests or additional service information” area.
When making a reservation, next to the suitcase icon or on our online fleet presentation (www.limoserviceinnyc.com/fleets/), you can view the maximum luggage capacity of each vehicle class. The maximum number of passengers each class of vehicle may carry is also displayed. If the number of passengers and/or bags exceeds the restrictions, you must upgrade the vehicle type or reserve another car. This incurs additional fees, so please make your vehicle selection appropriately. Typically, each customer is allowed to bring one medium-sized piece of luggage in the van.
Yes, we provide booster, child, and baby seats. There may be a fee for this service in some cities. Please get in touch with our Customer Care Team to learn more.
As soon as you notice you have something left, kindly phone us. At the conclusion of the service, all vehicles are cleaned, and any missing goods are put in the lost/found bin. We will gladly make plans to meet with you to deliver the misplaced things. If missing things are discovered, limoserviceinnyc maintains the right to charge a delivery fee for returning them. Attention: Items left in the vehicles that are lost or destroyed are not the responsibility of limoserviceinnyc.
We forbid the intake of food while providing our service because maintaining the cleanliness of the cars is a crucial component. Alcoholic beverages may only be consumed in the car with permission and in accordance with local regulations. There will be an extra fee if food or drink spills require the vehicle to be cleaned.
Yes, owners are permitted to carry their tiny dogs on their laps or in carriers. There is a fee for the pet carrier.
No, smoking is not permitted inside of our cars. This covers the use of cigarettes, e-cigarettes, cigars, and other smoking-related tobacco or non-tobacco products. Additional fees may apply if this rule is broken.
You may schedule, change, or cancel your service most easily by sending an email to [email protected], though you can also call or utilise live chat. Please be aware that only our Customer Care staff may organise and authorise any modification, cancellation, additional stops, or service that differs from the one that was initially booked. The designated chauffeur should not be contacted regarding any changes, cancellations, extra stops, or services other than those that were originally booked. If you change the initially scheduled service without first contacting our office, we will not be held liable for any inconvenience or additional costs you might incur.
You can reserve our transportation service in a number of methods, so pick the one that works best for you. By using the website (www.limoserviceinnyc.com), email ([email protected]), phone (+1 (718) 514-9881), or chat (located in the lower left corner of our website), you can make reservations for yourself or on behalf of others.
To ensure availability, make an online reservation at least 24 hours before your scheduled transportation service. A minimum of four hours’ notice is required when scheduling a service over the phone.
Immediately following the conclusion of your side of the booking process, we send email confirmations of your reservations.
Rates and billing
The use of all popular credit cards is accepted (Visa, Mastercard, American Express). Another payment option is a bank transfer. Cash payments are not accepted by us. In addition, business accounts have the option to request monthly invoices rather than paying for individual rides. For more information, e-mail [email protected].
All taxes, tips, and other costs are included in the pricing displayed, which are always per car. The number of passengers has no bearing on cost.
There are several potential causes, including inadequate cash in your bank account or on your credit card, incorrect billing information entered, an expired credit card, etc. For additional information, however, please email i[email protected] or give us a call at +1 (718) 514-9881.
You must make a deposit to use our services. The moment the payment is made, the service is reserved.
Your credit card will be debited after the service has been rendered. After you make your reservation, we will pre-authorize your credit card to reserve the funds. Your credit card has not yet been charged. Hotels and automobile rental agencies both follow this custom. Your credit card will not be debited if you cancel for free; the authorization will be promptly reversed.
You will receive your payment receipt via email shortly after completing the payment process.
Please get in touch with us at [email protected] if you prefer to be billed on a monthly basis. Only corporate clients are able to choose monthly invoicing. If you have a monthly invoice setup, your invoices for the entire month’s worth of rides will be sent out during the first three working days of each month.
Payment for each monthly invoice must be made to our bank account by bank transfer.
Your tariff is determined by the details you supplied when making your reservation. Changes to your service throughout your travel, such as extra stops, waiting periods, or lengthening of your service, may incur additional fees. Please contact our Customer Care Team at [email protected] or +1 (718) 514-9881 to review your costs if you don’t believe you received any additional services.
Policies and procedures
Our chauffeurs are consistently dispatched on time, and they arrive at the pickup site at least 10 minutes before the time specified in your reservation. Even with traffic monitoring and travel advice, unforeseen delays can occasionally happen. In these situations, a member of our customer care team will contact to provide you an update on the whereabouts of the chauffeur. If you do not see our driver, kindly call our office at once at (718) 514-9881.
One day before to the pickup, you will receive an email with the name and mobile number of the chauffeur. The chauffeur’s contact information will be forwarded to the email address you provided during the booking procedure if you booked for someone else.
An email with the chauffeur’s name and mobile number is delivered the day before your pickup. If necessary, you can get in touch with the driver directly, but we strongly advise getting in touch with our office at +1 (718) 514-9881 so that our Customer Care Team can help you right away.
Simply call our headquarters at +1 (718) 514-9881 if, for any reason, you do not see your chauffeur. Our customer care team is available around-the-clock to help you and is always informed of the location of the vehicle.
Our drivers are fluent in both English and the local language where they are providing the service.
All of our chauffeurs have completed the needed training, and they are all licenced and insured according to local regulations. Our Quality Assurance Program is another way we make sure our chauffeurs adhere to our high standards and specifications. It comprises dependability, safety, a polished look, fluency in other languages, and friendliness.
Due to security concerns, cars are no longer permitted to park and pick up passengers at the majority of cruise ports. As soon as you get off the plane, head downstairs with your luggage and check for the name board the limoserviceinnyc driver is carrying in the designated pickup area. Please give the accurate name of the ship while making the reservation so that our chauffeurs can watch the ship dock.
Call our office at (718) 514-9881 or send an email to [email protected] to make modifications to your current reservations. Additional fees may apply for any changes, stops that are added, or services that differ from what was originally scheduled. Please be aware that limoserviceinnyc cannot guarantee last-minute modifications. The assigned chauffeur should not be contacted for any modifications, additional stops, or services that differ from the initial booked service. Instead, contact our Customer Care Team. Without informing our office, you may change the initially scheduled service; in this case, we will not be held liable for any inconvenience or additional costs you might incur. Following the service, we will either give you an updated invoice with the new service details or a payment link for any additional service expenses.
When requesting a quote, you can select the box labelled “Need a stop,” enter the stops in the “Special request or additional service information” column, or just send us an email. We strongly advise scheduling an hourly service if you need to make several or extended stops in order to ensure the chauffeur will be available. A service that runs every hour allows for as many stops as are necessary.
We strongly encourage you not to go beyond the maximum luggage allowance indicated for each car because it is focused on safety. Make sure you reserve a vehicle large enough, or multiple vehicles, to transport all of your goods without exceeding the allowed amount of luggage if you are travelling with more than the permitted amount. Depending on how much extra luggage there is, our chauffeurs reserve the right to decline the service. Excess baggage may also incur additional fees. Please get in touch with us if you have any questions about the vehicle’s maximum luggage capacity; we would be happy to help.
Yes, there is a fee for each additional stop.
Unplanned waiting time does incur a fee.
No. Regardless matter how early the chauffeur comes, your complimentary waiting period begins at the time of your planned pickup. When making a reservation, be sure to include your aircraft, train, or ship’s name so that your chauffeur can monitor your arrival time and reschedule the pickup in the event of delays or early arrivals.
For each hour that is reserved, the hourly service covers a distance of 20 kilometres (12.4 miles). As an illustration, a four-hour service covers 80 kilometres (49.7 miles).
For sedan and business van/SUV vehicles:
- There is no cancellation fee if the service is cancelled up to 24 hours before the collection time.
The cancellation cost is 100% of the agreed-upon sum for the booked service if the service is cancelled less than 24 hours prior to the pickup time.
For minibus and coach vehicles:
- There is no cancellation fee if the service is cancelled up to 5 days before the collection time. 50% of the agreed-upon price for the reserved service will be charged as a cancellation fee if the service is cancelled between five and three days before the pickup time. The cancellation cost is 100% of the agreed-upon sum for the booked service if the service is cancelled less than three days before the pickup time.
For all vehicles:
- The full cost will be paid in the event of a cancellation or rescheduling when the driver is already en route to the pickup location and/or with less than an hour until the start of the trip. The cost is unaffected if the distance or number of hours is less than what was initially scheduled. Changes over the short term cannot be guaranteed.
To share your experience with us, you are most welcome. Do not hesitate to contact us via phone, email, or live chat. Your comments would be very appreciated as they will enable us to enhance our services.